The Return Policy At Overstock Explained

If you aren't aware of a company's return policy before making a purchase, it can become a real pain if the product doesn't end up working out. Recent data has revealed that online purchasers are typically returning items at a larger rate compared to in-person shoppers, according to Invesp. This doesn't come as a surprise, since almost half of retailers offer free return shipping. There are various reasons why people return items, such as product damage in transit, incorrect items received, or the product looks completely different than advertised. When it comes to purchasing decor and furniture online, we're all bound to experience one of these issues.

Overstock is one of the top retailers in the country, especially after having a 75% sales growth back in 2020, making about $2.5 billion, according to Yahoo!. Online shoppers can expect to find furniture, decor, lighting, and more in various styles and prices, according to their Overstock. However, if you purchase something you're displeased with, knowing the return policy is crucial to ensure you end up with the products you're happiest with.

What you should know

After purchasing an item from Overstock, you only have 30 days after it's been delivered to start your return process, according to Overstock. Also, be sure you really like the product before using it, as Overstock will only accept items back if they are new or unused. The shipping costs will also be on you if you didn't like the item because of size, color, accidental purchase, or anything that is because of a personal mistake. However, if Overstock has sent you the product by mistake or it has been damaged, shipping costs will be covered. Make sure to ship the product back quickly because they will only accept it within 45 days after you've received it.

Typically, it will take you two to three weeks to get your refund via the original payment method, according to the Return Policy Guide. The return policy also differs for each item, so make sure that it is communicated to you properly before you make your purchase. For example, the only way to get a full refund on a mattress is if you received a defective or damaged item.